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The Infinite Rock understands that safe packaging and timely delivery is paramount to our customers. We carefully ship hand-selected stones of the highest quality within 24-48 hours of order placement. We charge a flat rate of $7.30 for all U.S. orders under the $50 free shipping threshold. All international orders are shipped via USPS International Mail. **NOTE** We are NOT responsible for customs/duties fees. If you are an international customer, please check with your local customs authorities for fees and rates prior to placing your order.
Minerals are extracted from the earth in their natural state. As a result, flaws are expected given the raw condition of the items. The Infinite Rock will not award either full or partial refunds for any stone which reveals minor imperfections upon receipt. Once any merchandise has been shipped to you, we are not responsible for lost, stolen, or damaged goods.
If you are not satisfied with an item, please return it using the directions below:
We are happy to accept returns on items. Refund requests must be received by email@example.com within 3 days of item delivery. Items may be returned for STORE CREDIT ONLY. The crystal must be unused and the shipped back within 14 days of the receipt of the package. Customers are responsible for the return shipping cost. We do not accept order cancellations.
An email must be sent to firstname.lastname@example.org prior to returning the item.